My dead PC is WELL!
It took about a week of tinkering on my own with my pride of thinking "I can figure out how to do this". I finally called Dell support and 3 1/2 hours later I am up and running. He led me through reloading my operating system. I lost all my settings--thank goodness I have a back up drive. I was almost at buying a new computer--patience is a virtue and pride/ego is sinful.
Lessons learned--always backup EVERYTHING, beware of tools that will clean up/speed up your PC and when you do clean it--do a little at a time, call support ASAP.
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